Terms of service

Last updated: 25 November 2025

These Terms of Use and Conditions of Sale (“Terms”) govern:

• your access to and use of our websites and mobile applications, including thekiddospacestore.com, thekiddospacestore.co.uk and any other TheKiddoSpace sites or apps that link to these Terms (together, the “Platform”); and
  
• any purchases you make from us via the Platform or by other distance means (together, the “Services”).
  

By using the Platform and/or placing an order, you agree to be bound by these Terms.

1. Who we are and how to contact us

1.1 The Platform is operated by SN COMMERCE LLC, a Delaware limited liability company trading as “TheKiddoSpace” (“SN Commerce”, “we”, “us”, “our”).

• Registered office:
  SN COMMERCE LLC
  611 South DuPont Highway, Suite 102
  Dover, DE 19901, United States
  
• Registration number: 6734489
  
• Authorized representative: Simone Nanni
  
• Primary contact email: info@thekiddospace.com 

We may also provide local correspondence addresses for customer service in some countries.

1.2 If we need to contact you, we will usually do so by email or SMS using the details you provide with your order or account.

2. Other policies that form part of these Terms

2.1 In addition to these Terms, the following documents apply to your use of the Platform and to any purchases you make, and form part of the contract between you and us (together, the “Policies”):

• our Privacy Policy (how we collect, use and protect your personal data, and your privacy rights);
  
• our Cookies Policy (how we use cookies and similar technologies, and how you can manage your choices);
  
• our Returns & Refund Policy (your legal cooling‑off rights, our 90‑day satisfaction guarantee, and how to start a return or cancellation);
  
• our Shipping Policy (where we ship, delivery timeframes, shipping costs, customs duties, and what happens if a parcel is lost, refused or returned).
  

2.2 These Policies are available via permanent links in the footer of the Platform and at checkout. By using the Platform or placing an order, you confirm that you have read and understood the Policies that apply.

2.3 The versions of the Policies and these Terms that apply to your order are those in force on the date you place your order, unless we are required by law to apply changes retrospectively or we explicitly agree otherwise with you.

2.4 If there is any inconsistency between these Terms and a Policy, the interpretation that is more favourable to you as a consumer will apply, and your statutory rights under the mandatory consumer protection laws of your country of residence will always prevail over both.

3. Who can use the Platform and place orders

3.1 The Platform is intended for adults such as parents and caregivers. You may only place an order if:

• you are at least 18 years old (or the age of majority where you live); and
  
• you have legal capacity to enter into a binding contract.
  

3.2 You are responsible for ensuring that all information you provide to us (e.g. contact details, delivery address, personalisation details) is accurate and up to date.

4. Changes to these Terms and the Platform

4.1 We may update these Terms and the Policies from time to time to reflect changes in our Services, legal requirements or business practices.

4.2 Any changes will apply to new orders placed after the updated Terms are posted. For orders already accepted, the version in force at the time of your order will apply, unless we are required by law to apply a change or we notify you that a change clearly benefits you.

4.3 We may modify or discontinue any part of the Platform (temporarily or permanently) without liability, provided we still honour existing contracts and your legal rights.

5. Prices, taxes and delivery charges

5.1 Product prices are shown on the Platform in the applicable currency for your location. Prices generally include VAT or equivalent sales tax where required by law, as explained in the Shipping Policy.

5.2 Any delivery charges will be displayed separately at checkout before you place your order. In some cases we may offer free shipping; if so, this will be clearly indicated at checkout.

5.3 For some destinations, your local customs authority or postal operator may charge import duties, customs charges or handling fees when your parcel enters your country. These charges are not always included in our prices and, where they apply, they are your responsibility as explained in the Shipping Policy.

5.4 We may change prices at any time, but such changes will not affect orders for which we have already sent a Shipping Confirmation (see section 7).

6. Discounts, promotions and vouchers

6.1 From time to time we may run promotions, discount codes, sales or other special offers (together, “Promotions”). Each Promotion is subject to:

(a) these Terms; and
(b) any additional terms and conditions we publish on the relevant product page, banner, email, landing page or other communication about that Promotion (“Promotion Terms”).

6.2 Unless the applicable Promotion Terms say otherwise:

(a) Promotions apply only to full-priced items;
(b) only one discount code may be used per order;
(c) Promotions cannot be used to purchase gift cards and cannot be combined with other discounts, offers or bundles; and
(d) Promotions are available for a limited time only and while stocks last.

6.3 Promotions have no cash value and cannot be exchanged for cash or applied to past orders.

6.4 If we reasonably believe there has been misuse, fraud, abuse or a breach of the Promotion Terms (for example, use of multiple customer accounts, automated tools or false details to obtain an unfair advantage), we may refuse to apply the Promotion or cancel it for your order. If you have already placed an order, we may either:

(a) cancel the order and refund any amounts you have paid; or
(b) allow the order to proceed without the Promotion, after informing you of the updated price and giving you the opportunity to cancel.

6.5 We may withdraw, extend or change a Promotion at any time. This will not affect orders that we have already accepted in accordance with section 7.

7. Ordering and contract formation

7.1 The ordering options available to you are shown on the Platform (typically via our online store). Please check your order carefully before submitting.

7.2 When you place an order, you are making an offer to buy the products from us in accordance with these Terms.

7.3 After you submit your order, we will send you an email acknowledging receipt (“Order Confirmation”). This confirms that we have received your order, not that we have accepted it.

7.4 We accept your order only when we send an email confirming that we have dispatched the products (“Shipping Confirmation”). At this point, a contract is formed between you and us for the products listed in the Shipping Confirmation.

7.5 We may reject or cancel an order (and refund any payment) if, for example:

• we cannot obtain authorisation for your payment;
  
• the product is out of stock or withdrawn;
  
• there is a pricing or description error; 
  
• we reasonably suspect fraud, abusive behaviour or breach of these Terms; or
  
• there are other grounds which mean we cannot reasonably fulfil the order (for example, unexpected legal or regulatory restrictions).
  

If we cancel an order after you have paid, we will refund you in full for any amounts charged for that order.

8. Delivery and shipping

8.1 Where and how we ship, current processing times and estimated delivery windows for each region are set out in our Shipping Policy, which forms part of these Terms.

8.2 After your order is processed and dispatched, typical delivery times are as set out in the Shipping Policy. These are estimates only and are not guaranteed; delivery may take longer due to factors outside our control (such as customs inspections, strikes or extreme weather).

8.3 For EU/EEA and UK consumers, if we do not agree to another delivery period, we will deliver within 30 days of order confirmation, as required by applicable consumer law. If we fail to deliver within the agreed or required time, you may have the right to set an additional deadline or to cancel the contract and receive a refund, as explained in the Shipping Policy and Returns & Refund Policy.

8.4 Once your order has been dispatched, we will send a Shipping Confirmation email. This will include tracking information where available.

8.5 If your parcel is delayed, lost or shown as delivered but not received, please follow the steps described in the Shipping Policy and contact us. We will liaise with the carrier and, where appropriate, resend your order or issue a refund as described there.

8.6 Risk & title. Risk of loss or damage passes to you when the products are delivered to you or to a person you nominate to receive them. Title passes to you when we receive full payment for the products.

9. Pre-orders and delayed-dispatch items

9.1 Some products may be offered on a pre-order or delayed-dispatch basis. This means the product is not yet available for immediate shipment and will be dispatched at a later date.

9.2 Where a product is offered on a pre-order or delayed-dispatch basis, we will show an estimated dispatch or delivery window on the product page and/or during checkout. In some cases, you may be asked to tick a box at checkout confirming that you understand and agree to the later dispatch or delivery date.

9.3 The dates or windows shown for pre-orders and delayed-dispatch items are estimates and may change due to production, logistics or other factors. If there is a significant delay beyond the date or window shown at checkout, we will notify you by email and you can choose to:

(a) keep the order and accept the new estimated date; or
(b) cancel the order and receive a refund for any amounts you have paid for products that have not yet been dispatched.

9.4 Unless we clearly state otherwise at checkout, payment for pre-orders and delayed-dispatch items is taken at the time you place your order. This does not affect your rights to cancel and obtain a refund under these Terms and under our Returns & Refund Policy.

9.5 If your order contains both in-stock items and pre-order or delayed-dispatch items, we may:

(a) ship the available items first and send the remaining items later; or
(b) ship all items together once all are available.

We will indicate our approach at checkout or in your order confirmation, or choose the option that is reasonable in the circumstances.

10. Changes and cancellations before dispatch

10.1 We start processing orders quickly. If you need to change or cancel your order, please contact us at info@thekiddospace.com as soon as possible, within the time windows mentioned in the Shipping Policy.

10.2 We will do our best to accommodate your request if the order has not yet entered production or been dispatched, but we cannot guarantee that changes or cancellations will be possible.

10.3 Once an order is processed or shipped, you may still have rights to cancel or return under our Returns & Refund Policy and under your local consumer laws (see section 11).

11. Your right to change your mind, returns and refunds

11.1 Your rights to cancel, return products and obtain refunds are explained in detail in our Returns & Refund Policy, which forms part of these Terms.

11.2 EU/UK legal cooling‑off period (non‑personalised items).

If you are a consumer resident in the EU or UK buying online, you have a legal right to cancel most orders for non‑personalised items within 14 days after the day you receive them, without giving any reason. Once you tell us you’re cancelling under this legal right, you then have another 14 days to send the items back. For these legal cooling‑off returns, we will refund the product price and the cost of standard delivery, and you are generally responsible for the cost of returning the goods, as set out in the Returns & Refund Policy.

11.3 Personalised items.

Because personalised items are made to your specification, the usual EU/UK cooling‑off right normally does not apply once production has started. However, under our 90‑day satisfaction guarantee, we voluntarily allow you to cancel many personalised orders too, as described in the Returns & Refund Policy.

11.4 Our 90‑day cancellation right (worldwide).

In addition to any legal cooling‑off rights you may have, we offer a 90‑day cancellation right on eligible products worldwide. If you cancel within 90 days of delivery in line with our Returns & Refund Policy, we will refund you the product price and the cost of standard delivery. You are responsible for the cost of returning the goods where a physical return is required.

11.5 Returnless solutions.

Because many of our products are low‑value and international returns can be disproportionate, in some cases we may offer a returnless solution (for example, a refund or replacement without requiring a physical return). Whether this is offered will depend on factors such as the value of the item, the nature of the issue and shipping costs, and is decided case‑by‑case as outlined in the Returns & Refund Policy.

11.6 Faulty, damaged or not‑as‑described items.

If any product is faulty, damaged or not as described, please contact us promptly with your order number and (where possible) photos or videos of the issue. Depending on the circumstances and your local law, we will offer a replacement or a refund, and we will bear return shipping costs for faulty/incorrect items, in line with the Returns & Refund Policy.

11.7 Nothing in these Terms or in the Returns & Refund Policy affects any non‑excludable statutory rights you have under mandatory consumer protection laws in your country.

11.8 If you are a consumer resident in Chile and you buy from us by electronic or other distance means (for example through our websites), Chilean consumer law may give you a statutory right to withdraw from the contract (derecho de retracto). In general, you can exercise this right within 10 days from the date you receive the product (or, for services, from the date of contracting). If we have not sent you the written confirmation of your contract required by Chilean law, this period may be extended by law up to 90 days. When you validly exercise this statutory right, we will refund all amounts you paid for the product, including the cost of standard delivery, without retaining expenses, within the period required by law. These statutory rights are in addition to our 90‑day cancellation right and your rights if a product is faulty, damaged or not as described.

12. Legal guarantees and your statutory rights

12.1 If you are an EU/EEA consumer, we are responsible for any lack of conformity which exists at the time of delivery and becomes apparent within at least two years of delivery, in accordance with applicable EU consumer law.

12.2 If you are a UK consumer, your rights under the Consumer Rights Act 2015 apply. In particular, goods must be of satisfactory quality, fit for purpose and as described, and you may be entitled to repair, replacement, a price reduction or a refund.

12.3 These legal guarantees apply in addition to our commercial 90‑day cancellation right and any manufacturer’s warranty. Our commercial guarantees do not limit or replace your statutory rights.

12.4 If you are a consumer resident in Chile, you also have a legal guarantee under

Chilean consumer law. In general, if a product is defective, unsafe, not as described or otherwise lacks conformity, you have 6 months from delivery to choose, at your option and without cost, between: (a) repair of the product; (b) replacement of the product; or (c) a refund of the amount paid. These legal rights apply in addition to our commercial 90‑day cancellation right and any manufacturer’s warranty, and our commercial guarantees do not limit or replace your statutory rights.

13. Payment

13.1 We accept the payment methods shown at checkout (for example, major credit/debit cards, PayPal and “pay later” services such as Klarna). Availability of particular methods may depend on your location.

13.2 You must use a payment method that belongs to you or that you are authorised to use. By submitting payment details, you confirm that you are authorised to do so.

13.3 Payment may be taken at the time you place your order or at the time we dispatch it, depending on the payment method and local practice.

13.4 We and our payment providers may carry out checks to combat fraud and verify your identity and payment details. We may refuse or cancel a transaction if we reasonably suspect fraud or unauthorised use.

13.5 You are responsible for any fees charged by your bank, card issuer or payment provider.

14. Gift cards and store credit

14.1 From time to time we may issue or sell digital or physical gift cards, e-gift codes or store credits (together, “Gift Cards”). This section applies to all Gift Cards issued by us, unless different terms are shown when the Gift Card is sold or issued.

14.2 Gift Cards can only be used to purchase eligible products on our Platform. Gift Cards cannot be redeemed for cash or transferred to another balance, except where we expressly allow this for a specific Gift Card.

14.3 When you redeem a Gift Card, the value of your purchase (including any applicable taxes and shipping charges) will be deducted from the Gift Card balance. Any remaining balance can be used for future purchases until the balance is zero or the Gift Card expires, if an expiry date applies.

14.4 If we specify an expiry date or validity period for a Gift Card, this will be indicated when the Gift Card is purchased or issued and/or in the confirmation email. After the expiry date, any unused balance will no longer be available.

14.5 Gift Cards should be kept safe and treated like cash. We are not responsible for Gift Cards that are lost, stolen, damaged or used without your permission, and we are not obliged to replace or refund them.

14.6 Gift Cards normally cannot be used to purchase other Gift Cards and cannot be reloaded, unless we clearly state otherwise for a specific type of Gift Card.

14.7 If you pay for an order using a Gift Card and you later receive a refund for that order (for example because you cancel or return items under our Returns & Refund Policy), we may refund the relevant amount:
(a) by re-crediting the original Gift Card or issuing a new Gift Card; and/or
(b) by refunding any part of the purchase price paid with another payment method,
depending on how you paid and what is reasonably practical.

14.8 Promotional vouchers or store credit that we issue free of charge (for example as part of a promotion or as a goodwill gesture) may be subject to additional conditions such as shorter validity periods, minimum spend requirements or product exclusions. Any such conditions will be indicated when the voucher or credit is issued.

15. Use of the Platform and acceptable use

15.1 You may use the Platform only for lawful purposes and in accordance with these Terms.

15.2 You agree not to:

• use the Platform in any way that is unlawful, fraudulent or harmful;
  
• interfere with or disrupt the operation or security of the Platform;
  
• attempt to gain unauthorised access to our systems or data;
  
• use any automated means (including bots, crawlers or scraping tools) to access,
• monitor or copy the Platform, except as permitted by law;
  
• upload or transmit any viruses, malicious code or harmful content; or
  
• post or transmit any content that is defamatory, obscene, discriminatory, infringing or otherwise unlawful.
  

15.3 We may suspend or terminate your access to the Platform if you materially or repeatedly breach these Terms, without prejudice to any other rights we may have.

16. User content

16.1 If you submit or upload any content to the Platform (such as reviews, photos or comments), you are responsible for that content.

16.2 By submitting content, you grant us a non‑exclusive, worldwide, royalty‑free licence to use, reproduce, modify, publish and display that content in any media for our legitimate business purposes (for example, showcasing reviews on our site or marketing materials), in accordance with applicable law and our Privacy Policy.

16.3 You promise that:

• you own or have the right to use the content you submit;
  
• the content is accurate and not misleading; and
  
• the content does not infringe the rights of any person or breach any law.
  

16.4 We may remove or edit user content that we reasonably consider to be inappropriate, unlawful, misleading or in breach of these Terms.

17. Intellectual property

17.1 All content on the Platform, including text, graphics, logos, designs, photos, video, audio, code and trademarks, is owned by or licensed to SN Commerce and is protected by intellectual property laws.

17.2 You may view and print pages from the Platform for your personal, non‑commercial use only. You may not:

• copy, reproduce, distribute, modify, create derivative works from or publicly display any part of the Platform, except as allowed by law;
  
• remove or alter any copyright, trademark or other proprietary notices; or
  
• use any of our trademarks, trade names or trade dress without our prior written consent.
  

18. Privacy and cookies

18.1 We handle personal data in accordance with our Privacy Policy, which describes what data we collect, how we use it, the legal bases we rely on, who we share data with (including advertising and measurement partners such as Meta, Google and AppLovin) and your rights.

18.2 We use cookies and similar technologies as described in our Cookies Policy and in the “Your cookie settings” area of the Platform, where you can manage your cookie preferences (including in regions where we require your consent for non‑essential cookies).

18.3 By using the Platform, you acknowledge that your personal data will be processed in accordance with the Privacy Policy and that cookies will be used in accordance with the Cookies Policy.

19. SMS marketing service

19.1 If you choose to opt in (for example, by ticking a box or entering your phone number next to a clear consent statement at checkout), you agree that we may send you recurring SMS/text messages, including:

• order‑related notifications (including abandoned‑cart reminders);
  
• text marketing offers; and
  
• transactional messages such as review requests.
  

19.2 Consent to receive SMS marketing is not a condition of purchase. You can still buy from us without agreeing to SMS marketing.

19.3 Message frequency may vary. We do not charge you for SMS, but your mobile carrier may charge standard message and data rates.

19.4 You can opt out of SMS messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE or QUIT to any message from us, or by using any unsubscribe link we provide. We will process your request as soon as reasonably practicable and within any timeframes required by law.

19.5 We may share your phone number and message information with service providers (such as SMS platforms and carriers) solely to enable and manage the messaging service, as described in the Privacy Policy.

19.6 We process your personal data for SMS and other marketing in line with applicable communications, e‑privacy and data‑protection laws, including opt‑in/opt‑out requirements where they apply.

20. Disclaimer of warranties

20.1 Except as expressly set out in these Terms, and to the maximum extent permitted by law, the Platform is provided on an “as is” and “as available” basis, and we do not make any promises or warranties (express or implied) about it, including any implied warranties of merchantability, fitness for a particular purpose or non‑infringement.

20.2 For consumers in the EU/EEA, UK and other jurisdictions where certain warranties or guarantees cannot be excluded, nothing in these Terms excludes or limits any statutory rights or legal guarantees that cannot legally be excluded, including in relation to defective or misdescribed products.

21. Limitation of liability

21.1 Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for:

• death or personal injury caused by our negligence;
  
• fraud or fraudulent misrepresentation; and
  
• any other liability that cannot be excluded or limited under applicable law.
  

21.2 Subject to section 21.1 and your non‑excludable statutory rights:

• we will not be liable for indirect or consequential losses, or for loss of profit, revenue, data, goodwill or business opportunity; and
  
• our total aggregate liability to you for any loss or damage arising out of or in connection with your order or your use of the Platform will be limited to the total price paid by you for the products giving rise to the claim, except where mandatory law requires a higher amount.
  

21.3 For EU/EEA and UK consumers, this section 21 does not limit or exclude any rights or remedies you have under consumer law in relation to faulty or misdescribed goods, delayed or non‑delivery, or other non‑excludable rights.

22. Governing law and jurisdiction

22.1 EU/EEA and UK consumers.

 If you are a consumer resident in the EU/EEA or UK:

• the laws of your country of residence apply to these Terms and to any purchase you make; and
  
• you may bring legal proceedings in the courts of your country of residence.
  

22.2 US residents.

If you are resident in the United States, these Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the State of Delaware and applicable US federal law, without regard to conflict‑of‑laws principles, and are subject to the arbitration provisions in section 23.

22.3 Other customers.
If you live elsewhere, the governing law and forum will be determined by applicable conflict‑of‑law rules and mandatory consumer‑protection rules in your country.

23. Dispute resolution and arbitration (US residents only)

This section 23 applies only if you are a resident of the United States. It does not limit any rights of EU/EEA or UK consumers to bring claims in their local courts or to use statutory dispute‑resolution mechanisms.

23.1 Agreement to arbitrate.

Except for the types of disputes described in section 23.4, you and we agree that any dispute or claim arising out of or relating to these Terms, the Platform, our marketing or our products will be resolved by binding individual arbitration, not in court, under the Federal Arbitration Act (FAA).

23.2 No class or representative actions.

You may bring claims only in your individual capacity, not as a plaintiff or class member in any class, collective or representative action. The arbitrator may not consolidate the claims of more than one person without our consent.

23.3 Arbitration rules and forum.

Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator will have the authority to award the same damages and relief that a court could award on an individual basis, subject to these Terms.

23.4 Exceptions.

• Either you or we may still:
  bring individual claims in small claims court, if they qualify; and
  
• seek injunctive or other equitable relief in court to protect intellectual property rights.
  

23.5 Opt‑out.

If you do not wish to be bound by this arbitration agreement, you may opt out within 30 days of the date you first agree to these Terms by sending a written opt‑out notice to the postal address in section 1, including your full name, contact details, the email address used for your account or order, and a statement that you wish to opt out of arbitration.

23.6 If any part of this section 23 is found unenforceable with respect to a particular claim or remedy, that claim or remedy may be brought in court, but the remainder of this section 23 will continue to apply.

24. Assignment

We may assign or transfer our rights and obligations under these Terms to another organisation (for example, in connection with a merger or acquisition). We will ensure that any such assignment does not unfairly affect your rights. You may not transfer your rights or obligations under these Terms without our prior written consent.

25. Force majeure

We will not be liable for any delay or failure to perform our obligations under these Terms if caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, strikes, epidemics, governmental actions, failures of telecommunications or internet services, or other events of force majeure. If such events substantially delay delivery, you may have the right to cancel and receive a refund for products you have paid for but not received.

26. Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

27. No waiver

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that does not mean that you do not have to do those things and it does not prevent us taking steps against you at a later date.

28. Entire agreement

These Terms and the Policies (Privacy Policy, Cookies Policy, Shipping Policy, Returns & Refund Policy) constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings or agreements between us relating to their subject matter.

29. Contact information

If you have any questions about these Terms, your order or the Platform, you can contact us at:

• Email (general): info@thekiddospace.com 
  
• Privacy / data‑rights requests: dataprotection@thekiddospace.com 
  
• Postal address:
  SN COMMERCE LLC
  611 South DuPont Highway, Suite 102
  Dover, DE 19901, United States