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Privacy policy

This Privacy Policy describes the way in which we deal with the information and data you share with us in order for us to allow you the optimal use of our services. Our company, SN ECOMMERCE LLP with registered address in 128 City Road, London, United Kingdom, EC1V 2NX, runs a website on"Platform").

We will process your personal data provided to us or otherwise held by us in the manner and for the purposes set out in this Privacy Policy. Collection and processing of your personal data is conducted in accordance with the applicable data protection legislation, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation ("GDPR"), and any other applicable local data protection laws.

This Privacy Policy applies to you if you are a user of our Platform. We encourage all our users to read the Privacy Policy carefully. We would like to provide you with all information as comprehensible as possible. However, if anything should remain unclear, we will be happy to explain any of the terms or passages contained in this Privacy Policy.

1. Who is the controller of your data?

The Data Controller of your personal data is SN ECOMMERCE ("Company" or "we").

In case you have a request relating to the processing of your data or in case of wish to exercise your rights as set out in Clause ‎4 below, please send us an e-mail at

2. Who is the controller of your data?

We process your personal data only to the extent determined by the services we provide to you (i.e. operating the Platform) or other related purposes of processing, as specified below.

  • 2.1 We use your personal data to provide you with the information, products and services that you request or purchase from us when shopping online. In this context, we use your personal data to be able to process your purchase order and payment transactions, and to manage your deliveries, claims, returns and refunds in a secure and effective manner.  Purchase order and payment data collected for the purpose above will also be used, under certain conditions and limitations, for marketing, business development and analytics purpose and to detect fraud and thefts in connection with online sales and to comply with applicable laws those data are necessary for processing your purchases on the Platform (together “Personal Data”); When making products and services available to you SN ECOMMERCE will process your personal data necessary for concluding a contract with you and to fulfill any obligations derived from that contract, whether the contract refers to a purchase order and payment, or the use of other services provided by us or by third parties. For the purpose of identify and contact you when an item you have signed up to receive information regarding is available again for purchase, we use legitimate interest as a business as legal ground for processing. The personal data we obtained directly from you when you are placing a purchase order, making a payment or using any other of our services will be used only to the extent necessary to process that order and to deliver the requested products and services.

  • 2.2 Whenever you place a purchase order, make a payment, return a product or signing up for a financial service we use your personal data to verify your identity and your capacity to enter into a contract, that financial information you provide us is accurate, conduct fraud checks or prevent other illegal activity.

  • 2.3 We may contact you via electronic means (e.g. e-mail) for the purposes of promotion of our services even without your prior consent. You may, however, refuse receiving this kind of marketing communication at any time (i.e. you may opt-out from such messages – such option will be included in each newsletter). Your contact details will be processed for the period of the duration of the contractual relationship unless you opt-out from it.

    In other cases, for example in the case of marketing communication for other services or if we send messages tailored to your particular interests and needs, we may process your personal data based on your consent. Your personal data will be processed for the duration of the consent.

  • 2.4 For the purpose of ensuring the security of IT systems and networks, we may process the following information: username, password, logs, and cookies (more information in Article 9) and automatically generated information (e.g. the type of device you use, the IP address of your device, the operating system you use, the browser software you use). The legal basis for such processing is our legitimate interest or of a third party. The personal data will be processed for the period of the duration of the contractual relationship.

  • 2.5 In addition, we may process and store some of the data mentioned above (e.g., payment details) in light of potential claims in the future. This processing is based on our legitimate interest or of a third party as we might need to keep evidence for potential disputes that may arise. The personal data will be processed for the period necessary to fulfill this purpose, however, no longer than for the period of ten years from the commencement of the statutory limitation period in each particular case.

3. Who do we share your personal data with?

We share your personal data within SN ECOMMERCE LLP whenever necessary to fulfil the intended purpose. For the same reason, personal data is also shared with suppliers carrying out certain tasks on our behalf, such as order fulfillment and payment processing. SN ECOMMERCE LLP always fully responsible for its suppliers. 

We may from time to time also share personal data with independent third parties, such as electronic communication providers, banks and postal services. Please be aware that many of these recipients have an independent right or obligation to process your personal data in their own rights.

Except as explicitly stated herein, we never pass on, sell or swap your data to any third parties.

We may be transferring your personal information to our suppliers based in China. The legal basis for such processing is:

  • the performance of a contract (i.e. provision of our services) to which you are a party. The personal data will be processed for the period of the duration of the contractual relationship and sometime thereafter to meet our legal obligations and serve our legitimate interests.
  • to protect the vital interests of our clients;
  • to protect our property, Platform and legal rights;
  • in connection with shipping and related services for purchases made;
  • to help assess and manage risk and prevent fraud against us, our ssers and fraud involving our Platform, including fraud that occurs at or involves our business partners, strategic ventures, or other individuals and merchant;
  • protect our company in order to report information to credit reporting and collection agencies;
  • protect our company in order to report information to support our audit, compliance, and corporate governance functions.


Our non-EU partners based in China undertake to take appropriate measures in compliance with national and local privacy laws in order to guarantee high privacy standards.

We undertake that any transmission of data to our suppliers in China will be governed by contractual principles indicated by the GDPR which will be reflected in our agreements in place with our suppliers.

4. What are your rights in relation to the processing?

  • Right to access:

You have the right to request information about the personal data we hold on you at any time. Please contact Customer Service and we will provide you with your personal data via e-mail.

  • Right to portability: 

Whenever SN ECOMMERCE LLP processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

  • Right to rectification: 

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

If you have an SN ECOMMERCE LLP account, you can edit your personal data under your account pages.

  • Right to erasure:

You have the right to erase your personal data processed by SN ECOMMERCE LLP at any time. Your request may be hindered if any of the following situation apply:

*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have a balance with SN ECOMMERCE LLP, regardless of the payment method

  • Right to object to processing based on legitimate interest: 

You have the right to object to processing of your personal data that is based on SN ECOMMERCE LLP's legitimate interest. SN ECOMMERCE LLP will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

  • Right to restriction:

You have the right to request that SN ECOMMERCE LLP restricts the process of your personal data under the following circumstances:

* if you object to a processing based SN ECOMMERCE LLP’s legitimate interest, SN ECOMMERCE LLP shall restrict all processing of such data pending the verification of the legitimate interest.
* if you have claim that your personal data is incorrect, SN ECOMMERCE LLP must restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
* if SN ECOMMERCE LLP no longer needs the personal data but it is required by you to defend legal claims.

  • How do you exercise your rights?

We take data protection very seriously. If you wish to exercise your rights as set out above or if you have any questions about our privacy policy or our processing of your data, you can contact us at any time at

If you have an SN ECOMMERCE LLP account, you can exercise your right to access, portability and rectification under your account pages, where you also can delete your account.

  • Data Protection Officer:

We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at and write DPO as subject matter.


If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Registered number: OC441736
Registered in England and Wales.
A list of directors is available at the registered address.


In addition, you have the right to make a complaint to your local data protection authority or to seek a remedy through the courts if you believe that your rights have been breached. Also, see here for an overview of local authorities.

5. For how long do we keep your personal data?

Further to the retention periods indicated above in this Privacy Policy, we retain your personal data for no longer than is necessary for the purpose of the processing in question, i.e. as required by law, for the period of performance of the contractual relationship and in some cases where we have a legitimate interest to keep your data longer in light of our legitimate interests.

However, we may continue to use and store your data for additional purposes.

In addition to the above, for the purpose of Compliance with Laws, we are compelled to continue to save and sometimes use your purchase order data to abide with applicable tax and accounting legislation and to protect consumer rights.

6. How do we process and protect your personal data?

We process your personal data through our Platform. Your personal data are then processed electronically by automated means and stored in our information systems; your personal data can be also stored in mirrors or on back-up servers.

For protection of your personal data we have adopted appropriate security measures, administrative, physical and technical, to keep your personal data secured at any time and protect them from accidental or unlawful loss, access, transfer or destruction or any other misuse. All persons having access to your personal data are bound by legal or contractual confidentiality obligations.

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7. Changes to the Privacy Policy

Material changes we may make to this Privacy Policy in the future will be notified to you by way of an e-mail or on our Platform, as appropriate. You are further advised to periodically review this Privacy Policy for any changes that might have been made.

Effective as of July 2022

30 day return policy

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Customer service

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